Here are 100 books that Peak fans have personally recommended if you like
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I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
Economists Gilmore and Pine, trace economic value through the agrarian, industrial and service age and pioneer thinking on the importance of “staging” experiences. This book created a tectonic shift from transactional “customer service” to emotionally engaging “customer experiences.” In a world where customer satisfaction is table stakes, The Experience Economy shows readers how to drive emotional engagement and repeat business.
Time is limited. Attention is scarce. Are you engaging your customers?
Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?
Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.
This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages,…
The dragons of Yuro have been hunted to extinction.
On a small, isolated island, in a reclusive forest, lives bandit leader Marani and her brother Jacks. With their outlaw band they rob from the rich to feed themselves, raiding carriages and dodging the occasional vindictive…
I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
If only my mail carrier were like Fred… but that’s the point. All of us can “up our game” when it comes to caring for and about others. Mark Sanborn crafted a highly accessible and engaging book that shows how everyone can “be a Fred.” The line between ordinary and extraordinary is less about resources and more about focus and effort.
Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself, and welcomed him to the neighborhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it. Fred's answers inspired him to develop motivational seminars promoting Fred's attitude and approach to life.
To embody the Fred philosophy is to realise and practise that:--Everyone can make a difference--Success is built on good relationships--You must continually create value for…
I'm Professor Emeritus at UCLA and have also been on the faculty of Columbia University and The University of Michigan, where I received my PhD degree. I founded Management Systems Consulting, which works with entrepreneurial firms in the US and globally to scale up, in 1978. I've served on the board of a firm (99 Cents Only Stores) that scaled up and was a NYSE listed firm. I've advised CEOs who have created global champion firms and been recognized as leaders in their space. I've authored or co-authored several books including Creating Family Business Champions; Corporate Culture: The Ultimate Strategic Advantage; Changing the Game; and Leading Strategic Change.
This book is by the founder of a company that has successfully navigated the stages of growth from a start-up to a sustainably successful organization and become a global champion or recognized leader in its space. Accordingly, the book is from the “horse’s mouth.” Schultz and his coauthor take the reader on the journey of the development of one of the classic entrepreneurial successes of our time. He details the challenges, his thinking, and the responses that were made to create the Starbucks of today. The book provided s the reader with a rare opportunity to participate in the Starbucks journey from a vision to the reality of building a great company.
In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience.
The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee…
When Annie Thornton, midwife and apprentice witch, falls through time to a 15th-century Yorkshire village with her telepathic cat, Rosamund, she befriends Will and Jack, two soldiers returning from the French Wars. Mistress Meg, Annie’s ancestral aunt living in the 15th century, is…
My career as a leader is built on an endless string of screwups—and I am so grateful for every single one of them. Every time I messed up, I learned another valuable lesson about what it means to be human, to own my humanity, and to make space for the humanity of others. That’s why I am relentlessly passionate about encouraging people—and especially leaders—to heal their relationship with failure and see it for the gift it really is. I believe that being open to growth and failure is what makes us human leaders. If we could all learn to lead with our hearts and our humanity, our world at work would be a much better place.
Before I read this book, I thought that having a great company culture meant hiring a DJ to spin in your office on Fridays or stocking the breakroom with delicious snacks. Delivering Happiness showed me I had it all wrong.
This book taught me that culture is a feeling: It’s something we create through our behaviors, actions, and values. I learned to ask myself, “How do I want people to feel?” and align my actions as a leader accordingly. That’s the mindset that allowed me to build the culture my company became known for.
- Pay brand-new employees $2,000 to quit - Make customer service the responsibility of the entire company-not just a department - Focus on company culture as the #1 priority - Apply research from the science of happiness to running a business - Help employees grow-both personally and professionally - Seek to change the world - Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For"…
At 29 I was one of the first female traders on the Chicago Mercantile Exchange, building my own all-female trading company. I lost everything in 1987, which gave me a stellar opportunity to understand my power to choose how I responded to the turmoil. Now, I’m an internationally credentialed Master Certified Coach, Board Certified Coach, University of Chicago-trained psychotherapist, and Licensed Clinical Social Worker. Over 25 years ago I founded my coaching company, Jody Michael Associates. We focus on building emotional intelligence, executive presence, and mental fitness. When we help our clients learn to lead lightly, they take themselves, their teams, and their organizations to new levels of awareness, discernment, and performance.
This classic has stood the test of time because it artfully intertwines psychology and business in a way few books do.
Dr. Abraham Maslow is known for his work on the hierarchy of human needs and self-actualization. I also like the fact that he had the experience – the street cred, if you will – as a factory worker, where he gained a very practical basis for his psychological theory and research.
This book offers great insight into what drives people at their core. It will make you a better observer of people and will give you greater capacity to understand yourself and others better.
A seminal work onhuman behavior in the workplace-now completely updated "At last! We have all been quoting Maslow for years and to now have such an excellent compilation of his seminal thoughts on management and organization comes like a timely gift from heaven. The values and principles he taught decades ago are even more relevant today." -Stephen Covey, author, The Seven Habits of Highly Successful People. "Maslow's book is a readable, impressionistic masterpiece that extolled the virtues of collaborative, synergistic management decades ahead of its time. This edition reveals just how much the management thinkers of our day, including Peter…
I strongly believe that anyone who is willing to reflect thoughtfully on life can make progress toward inner peace and contentment. I have pursued my lifelong interest in human development first through a Ph.D. in applied linguistics (with a focus on individual differences in second language development) and then through the study of Stoic moral psychology and philosophy. These days I have ample opportunity to study human nature in the best laboratory of all: parenthood!
You’re probably familiar with Maslow’s hierarchy of needs, an undergraduate psychology staple that explains how a person’s basic needs (such as security) are foundational to higher needs (such as self-actualization). But did you know Abraham Maslow never actually drew that pyramid? Popular psychologist Scott Barry Kaufman follows in Maslow’s footsteps, tracking down his later research and personal writings to uncover what the famous humanist really thought about personal development. It turns out that the image of the pyramid is both misleading and incomplete: it is missing its top level, self-transcendence.
Kaufman walks us through an updated vision of Maslow’s work, culminating in our ability to rise above everyday affairs and connect with our higher aspirations and ideals. In the process, we learn how to cultivate the proper mindset for growth and turn our aspirations into reality. Transcend is not about parenting per se, but it is chock full of insights…
How to realise your full potential and live your most creative life. When psychologist Scott Barry Kaufman first discovered Maslow's unfinished theory of transcendence, sprinkled throughout a cache of unpublished journals, lectures, and essays, he felt a deep resonance with his own work and life. In this groundbreaking book, Kaufman picks up where Maslow left off, unraveling the mysteries of his unfinished theory, and integrating these ideas with the latest research on attachment, connection, creativity, love, purpose and other building blocks of a life well lived.
Kaufman's new hierarchy of needs provides a roadmap for finding…
Chasing Light is a lyrical meditation on grief, memory, and the fragile beauty of everyday life. At its core, it is a story of resilience, forgiveness, and the transformational power of human connection. It sheds light on the overlooked realities of homelessness and addiction, while emphasizing the importance of compassion…
I was driven to become a veterinarian for as long as I could remember. Then, in high school, I developed a love of performance. I felt stuck. Should I choose art or science? I chose science, and despite a great career, I felt like something was missing. When I reconnected with my creativity through stand-up comedy, entrepreneurship and other non-artistic creative outlets, I found out what I had been missing. Why do we drop creativity for science? It was a common story. I dove into the research on creativity, and was blown away by how a bit of creativity can make us happier, more resilient, and make workplaces more effective.
This book gave me the confidence to follow a dream that I thought was frivolous and silly: to be a professional speaker. As I read this book, I realized that following my heart was difficult for me, as I am a veterinarian and driven by science. As a result, I lost touch with my intuition and my confidence in doing what was true to myself, not what others expected of me.
When I read the part where she talks about thinking that your dream couldn’t be that because it seems too big and following that little voice that says, “What if?” It put me on the path of taking a chance on a dream, regardless of what it looked like to other people.
A groundbreaking women’s leadership expert and popular conference speaker gives women the practical skills to voice and implement the changes they want to see—in themselves and in the world
In her coaching and programs for women, Tara Mohr saw how women were "playing small" in their lives and careers, were frustrated by it, and wanted to "play bigger." She has devised a proven way for them to achieve their dreams by playing big from the inside out. Mohr’s work helping women play bigger has earned acclaim from the likes of Maria Shriver and Jillian Michaels, and has been featured on…
At the very beginning of my studies, I asked myself a question that still accompanies me today: “Why are some people successful and others not?” I've always been interested in people who are successful through their own efforts instead of building on the success of previous generations through their heritage. In my search for what distinguishes successful from less successful people, I began to read a variety of relevant books and attend seminars. These books and seminars dealt with the topics of success, personality development, marketing and sales, rhetoric, psychology, and management as well as self-management and personal productivity. To date, I've read several hundred books on these topics and attended a number of seminars.
Anthony Robbins is the world's most famous success coach.
With Unlimited Power, he has made Neurolinguistic Programming known outside of therapy in management.
Anyone who wants to break through beliefs that prevent success and wants to get many valuable suggestions at all levels of success, can not get past Anthony Robbins. His books have inspired and motivated me.
Anyone who really wants to be successful should read his books. In Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical & Financial Destiny! you get a very good summary of his thoughts.
The author offers advice on such matters as mastering emotions, overcoming debilitating habits such as over-eating, drinking and drug abuse, unleashing the hidden power of body and mind, improving personal and professional relationships, and taking control of personal finances.
I’m a writer who just published a book I didn’t have any interest in writing. I didn’t like the subject matter, so I had no interest in doing the research to create credible characters and a cohesive plot.
I love the stories. Author Robert Greene’s stories about Semmelweis and William Harvey show the nasty consequences of ‘not suffering fools gladly.’
His notion of 10,000 hours to achieve mastery cuts through the challenges I face with each new book: I hate the feeling of not knowing what I’m doing, dislike feeling out of control, and get antsy when something I’m working on doesn’t fall into place easily.
Suck it up because that’s precisely how I feel each time I think about my new book on the early life of King David.
From the bestselling author of The 48 Laws of Power and The Laws of Human Nature, a vital work revealing that the secret to mastery is already within you.
Each one of us has within us the potential to be a Master. Learn the secrets of the field you have chosen, submit to a rigorous apprenticeship, absorb the hidden knowledge possessed by those with years of experience, surge past competitors to surpass them in brilliance, and explode established patterns from within. Study the behaviors of Albert Einstein, Charles Darwin, Leonardo da Vinci and the nine contemporary Masters interviewed for this…
Portrait of an Artist as a Young Woman
by
Alexis Krasilovsky,
Kate from Jules et Jim meets I Love Dick.
A young woman filmmaker’s journey of self-discovery, set against a backdrop of the sexual liberation movement of the 1970s and 1980s. In Portrait of an Artist as a Young Woman, we follow Ana Fried as she faces the ultimate…
In 2016, I finished a book that had been three years in the making. I interviewed hundreds of snipers and spent some 9,000 hours wading through neuroscientific research papers. While my own background as a Chemical Engineer helped, it also became a deep dive into a world that opened my eyes. We are on the cusp of understanding what makes us tick as humans, and if we succeed in cracking that, we will become truly unstoppable. Simply put, we are all born, and we will all die, but we now have the power to comprehend the real reason the first event happened before the second one did.
Whenever I feel inadequate, insecure, overwhelmed, and diminished, I come back to this book. Errol was a Navy SEAL Commander. He should be dead by now. His survival is due to a gripping tale of control and recovery through a unique process that can be applied by anyone struggling with life and wondering whether they will ever be able to get anywhere under their own steam.
Errol has a way of writing that makes what he says memorable. The effectiveness of what he says is testified to by his own survival of a traumatic brain injury that should have made him one of the statistics. Reading his account is humbling and eye-opening.
Thrive under any circumstances with insights from an elite combat veteran
In Ice Cold Leader, special forces combat veteran, FBI agent, and business founder Errol Doebler reveals his unknown and silent battle with a traumatic brain injury incurred as a Navy SEAL in the late 1990s, and how he overcame emotional distress, self-doubt, depression, and anxiety to create a successful and happy personal and professional life until the day he discovered his pain was due to an injury he didn't even know he had.
Anchored in gripping tales from his time in the elite services, the author describes the unique…
