Here are 100 books that Peak fans have personally recommended if you like
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I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
Economists Gilmore and Pine, trace economic value through the agrarian, industrial and service age and pioneer thinking on the importance of “staging” experiences. This book created a tectonic shift from transactional “customer service” to emotionally engaging “customer experiences.” In a world where customer satisfaction is table stakes, The Experience Economy shows readers how to drive emotional engagement and repeat business.
Time is limited. Attention is scarce. Are you engaging your customers?
Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?
Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.
This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages,…
Aging solo does not have to mean aging unprepared. Aging Solo Today is a practical, compassionate guide for adults who are approaching later life without a spouse, partner, or nearby children they can automatically rely on. Michael Crawford helps readers think intentionally about the people, plans, documents, finances, home, healthcare,…
I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
If only my mail carrier were like Fred… but that’s the point. All of us can “up our game” when it comes to caring for and about others. Mark Sanborn crafted a highly accessible and engaging book that shows how everyone can “be a Fred.” The line between ordinary and extraordinary is less about resources and more about focus and effort.
Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself, and welcomed him to the neighborhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it. Fred's answers inspired him to develop motivational seminars promoting Fred's attitude and approach to life.
To embody the Fred philosophy is to realise and practise that:--Everyone can make a difference--Success is built on good relationships--You must continually create value for…
I'm Professor Emeritus at UCLA and have also been on the faculty of Columbia University and The University of Michigan, where I received my PhD degree. I founded Management Systems Consulting, which works with entrepreneurial firms in the US and globally to scale up, in 1978. I've served on the board of a firm (99 Cents Only Stores) that scaled up and was a NYSE listed firm. I've advised CEOs who have created global champion firms and been recognized as leaders in their space. I've authored or co-authored several books including Creating Family Business Champions; Corporate Culture: The Ultimate Strategic Advantage; Changing the Game; and Leading Strategic Change.
This book is by the founder of a company that has successfully navigated the stages of growth from a start-up to a sustainably successful organization and become a global champion or recognized leader in its space. Accordingly, the book is from the “horse’s mouth.” Schultz and his coauthor take the reader on the journey of the development of one of the classic entrepreneurial successes of our time. He details the challenges, his thinking, and the responses that were made to create the Starbucks of today. The book provided s the reader with a rare opportunity to participate in the Starbucks journey from a vision to the reality of building a great company.
In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience.
The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee…
Aging solo does not have to mean aging unprepared. Aging Solo Today is a practical, compassionate guide for adults who are approaching later life without a spouse, partner, or nearby children they can automatically rely on. Michael Crawford helps readers think intentionally about the people, plans, documents, finances, home, healthcare,…
My career as a leader is built on an endless string of screwups—and I am so grateful for every single one of them. Every time I messed up, I learned another valuable lesson about what it means to be human, to own my humanity, and to make space for the humanity of others. That’s why I am relentlessly passionate about encouraging people—and especially leaders—to heal their relationship with failure and see it for the gift it really is. I believe that being open to growth and failure is what makes us human leaders. If we could all learn to lead with our hearts and our humanity, our world at work would be a much better place.
Before I read this book, I thought that having a great company culture meant hiring a DJ to spin in your office on Fridays or stocking the breakroom with delicious snacks. Delivering Happiness showed me I had it all wrong.
This book taught me that culture is a feeling: It’s something we create through our behaviors, actions, and values. I learned to ask myself, “How do I want people to feel?” and align my actions as a leader accordingly. That’s the mindset that allowed me to build the culture my company became known for.
- Pay brand-new employees $2,000 to quit - Make customer service the responsibility of the entire company-not just a department - Focus on company culture as the #1 priority - Apply research from the science of happiness to running a business - Help employees grow-both personally and professionally - Seek to change the world - Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For"…
At 29 I was one of the first female traders on the Chicago Mercantile Exchange, building my own all-female trading company. I lost everything in 1987, which gave me a stellar opportunity to understand my power to choose how I responded to the turmoil. Now, I’m an internationally credentialed Master Certified Coach, Board Certified Coach, University of Chicago-trained psychotherapist, and Licensed Clinical Social Worker. Over 25 years ago I founded my coaching company, Jody Michael Associates. We focus on building emotional intelligence, executive presence, and mental fitness. When we help our clients learn to lead lightly, they take themselves, their teams, and their organizations to new levels of awareness, discernment, and performance.
This classic has stood the test of time because it artfully intertwines psychology and business in a way few books do.
Dr. Abraham Maslow is known for his work on the hierarchy of human needs and self-actualization. I also like the fact that he had the experience – the street cred, if you will – as a factory worker, where he gained a very practical basis for his psychological theory and research.
This book offers great insight into what drives people at their core. It will make you a better observer of people and will give you greater capacity to understand yourself and others better.
A seminal work onhuman behavior in the workplace-now completely updated "At last! We have all been quoting Maslow for years and to now have such an excellent compilation of his seminal thoughts on management and organization comes like a timely gift from heaven. The values and principles he taught decades ago are even more relevant today." -Stephen Covey, author, The Seven Habits of Highly Successful People. "Maslow's book is a readable, impressionistic masterpiece that extolled the virtues of collaborative, synergistic management decades ahead of its time. This edition reveals just how much the management thinkers of our day, including Peter…
I strongly believe that anyone who is willing to reflect thoughtfully on life can make progress toward inner peace and contentment. I have pursued my lifelong interest in human development first through a Ph.D. in applied linguistics (with a focus on individual differences in second language development) and then through the study of Stoic moral psychology and philosophy. These days I have ample opportunity to study human nature in the best laboratory of all: parenthood!
You’re probably familiar with Maslow’s hierarchy of needs, an undergraduate psychology staple that explains how a person’s basic needs (such as security) are foundational to higher needs (such as self-actualization). But did you know Abraham Maslow never actually drew that pyramid? Popular psychologist Scott Barry Kaufman follows in Maslow’s footsteps, tracking down his later research and personal writings to uncover what the famous humanist really thought about personal development. It turns out that the image of the pyramid is both misleading and incomplete: it is missing its top level, self-transcendence.
Kaufman walks us through an updated vision of Maslow’s work, culminating in our ability to rise above everyday affairs and connect with our higher aspirations and ideals. In the process, we learn how to cultivate the proper mindset for growth and turn our aspirations into reality. Transcend is not about parenting per se, but it is chock full of insights…
How to realise your full potential and live your most creative life. When psychologist Scott Barry Kaufman first discovered Maslow's unfinished theory of transcendence, sprinkled throughout a cache of unpublished journals, lectures, and essays, he felt a deep resonance with his own work and life. In this groundbreaking book, Kaufman picks up where Maslow left off, unraveling the mysteries of his unfinished theory, and integrating these ideas with the latest research on attachment, connection, creativity, love, purpose and other building blocks of a life well lived.
Kaufman's new hierarchy of needs provides a roadmap for finding…
I was introduced to small business when I was six years old—my parents purchased a drug store to run (that drug store, after being sold forty years ago, is still in business). When I started my agency, there were few books on how to start, grow, and stay in business that didn’t tout traditional thinking. I think outside the triangle. I never thought I would be an author, and I am writing book #6! I write books today that I wish were available when I started my business journey: unique strategies coupled with actionable steps to grow. I hope these books provide inspiration and ideas!
I had to add a second book that I refer to often to keep my mind focused on what I have accomplished instead of what I still want to do with my business.
I love this book as it helps me to reframe business growth (and setbacks) in a way to keep my energy and focus going. I also like the summaries in the back that I can refer to when I just want a reminder of technique to get back into the gain.
Dan Sullivan shares his simple yet profound teaching that, until now, has only been known to his Strategic Coach clients: unsuccessful people focus on 'The Gap', but successful people focus on 'The Gain'.
Most people, especially highly ambitious people, are unhappy because of how they measure their progress. We all have an 'ideal', a moving target that is always out of reach. When we measure ourselves against that ideal, we're in 'the GAP'. However, when we measure ourselves against our previous selves, we're in 'the GAIN'.
That is where The GAP and The GAIN concept comes in. It was developed…
It has always fascinated me how one person can enter a room, and they can change its temperature, and yet others remain unnoticed. Some feel unstoppable, whilst others struggle to get out of bed. Some create such a resonant, kind, and compassionate coherence in everything they do and all those that they touch; it feels like they are surrounded by blue birds and sunshine, and yet many of their colleagues will not be remembered.To be human is complex and magical. I've spent my life learning how we can get our energy right so that every day becomes extraordinary and Technicolor, and that's why I help businesses do the same.
The only time my old agency gave everybody a book it was this one. It was incredibly popular because it was so short, punchy, and beautiful. It was the book that inspired me to write my second about how to survive and thrive in work.
Paul Arden was the creative director at Saatchi's, and he has the most wonderful gift of communicating. The book has no wasted words or square millimeters of design space. It really was created magnificently.
Yes, the content is clear and accessible, but the way it's presented is beyond sublime. The advice that I got from the book was immediately implemented, as it was practical and clear. But the way this book made me feel as I read it was like no other. Everything was possible, and this whole life is the most fantastic adventure.
Writing long books is incredibly simple; writing short ones full of…
It's Not How Good You Are, It's How Good You Want to Be is a handbook of how to succeed in the world: a pocket bible for the talented and timid alike to help make the unthinkable thinkable and the impossible possible.
The world's top advertising guru, Paul Arden, offers up his wisdom on issues as diverse as problem solving, responding to a brief, communicating, playing your cards right, making mistakes, and creativity - all endeavours that can be applied to aspects of modern life.
This uplifting and humorous little book provides a unique insight into the world of advertising…
I was driven to become a veterinarian for as long as I could remember. Then, in high school, I developed a love of performance. I felt stuck. Should I choose art or science? I chose science, and despite a great career, I felt like something was missing. When I reconnected with my creativity through stand-up comedy, entrepreneurship and other non-artistic creative outlets, I found out what I had been missing. Why do we drop creativity for science? It was a common story. I dove into the research on creativity, and was blown away by how a bit of creativity can make us happier, more resilient, and make workplaces more effective.
This book gave me the confidence to follow a dream that I thought was frivolous and silly: to be a professional speaker. As I read this book, I realized that following my heart was difficult for me, as I am a veterinarian and driven by science. As a result, I lost touch with my intuition and my confidence in doing what was true to myself, not what others expected of me.
When I read the part where she talks about thinking that your dream couldn’t be that because it seems too big and following that little voice that says, “What if?” It put me on the path of taking a chance on a dream, regardless of what it looked like to other people.
A groundbreaking women’s leadership expert and popular conference speaker gives women the practical skills to voice and implement the changes they want to see—in themselves and in the world
In her coaching and programs for women, Tara Mohr saw how women were "playing small" in their lives and careers, were frustrated by it, and wanted to "play bigger." She has devised a proven way for them to achieve their dreams by playing big from the inside out. Mohr’s work helping women play bigger has earned acclaim from the likes of Maria Shriver and Jillian Michaels, and has been featured…
At the very beginning of my studies, I asked myself a question that still accompanies me today: “Why are some people successful and others not?” I've always been interested in people who are successful through their own efforts instead of building on the success of previous generations through their heritage. In my search for what distinguishes successful from less successful people, I began to read a variety of relevant books and attend seminars. These books and seminars dealt with the topics of success, personality development, marketing and sales, rhetoric, psychology, and management as well as self-management and personal productivity. To date, I've read several hundred books on these topics and attended a number of seminars.
Anthony Robbins is the world's most famous success coach.
With Unlimited Power, he has made Neurolinguistic Programming known outside of therapy in management.
Anyone who wants to break through beliefs that prevent success and wants to get many valuable suggestions at all levels of success, can not get past Anthony Robbins. His books have inspired and motivated me.
Anyone who really wants to be successful should read his books. In Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical & Financial Destiny! you get a very good summary of his thoughts.
The author offers advice on such matters as mastering emotions, overcoming debilitating habits such as over-eating, drinking and drug abuse, unleashing the hidden power of body and mind, improving personal and professional relationships, and taking control of personal finances.
