Here are 100 books that Peak fans have personally recommended if you like
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I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
Economists Gilmore and Pine, trace economic value through the agrarian, industrial and service age and pioneer thinking on the importance of “staging” experiences. This book created a tectonic shift from transactional “customer service” to emotionally engaging “customer experiences.” In a world where customer satisfaction is table stakes, The Experience Economy shows readers how to drive emotional engagement and repeat business.
Time is limited. Attention is scarce. Are you engaging your customers?
Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?
Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.
This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages,…
A moving story of love, betrayal, and the enduring power of hope in the face of darkness.
German pianist Hedda Schlagel's world collapsed when her fiancé, Fritz, vanished after being sent to an enemy alien camp in the United States during the Great War. Fifteen years later, in 1932, Hedda…
I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
If only my mail carrier were like Fred… but that’s the point. All of us can “up our game” when it comes to caring for and about others. Mark Sanborn crafted a highly accessible and engaging book that shows how everyone can “be a Fred.” The line between ordinary and extraordinary is less about resources and more about focus and effort.
Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself, and welcomed him to the neighborhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it. Fred's answers inspired him to develop motivational seminars promoting Fred's attitude and approach to life.
To embody the Fred philosophy is to realise and practise that:--Everyone can make a difference--Success is built on good relationships--You must continually create value for…
I'm Professor Emeritus at UCLA and have also been on the faculty of Columbia University and The University of Michigan, where I received my PhD degree. I founded Management Systems Consulting, which works with entrepreneurial firms in the US and globally to scale up, in 1978. I've served on the board of a firm (99 Cents Only Stores) that scaled up and was a NYSE listed firm. I've advised CEOs who have created global champion firms and been recognized as leaders in their space. I've authored or co-authored several books including Creating Family Business Champions; Corporate Culture: The Ultimate Strategic Advantage; Changing the Game; and Leading Strategic Change.
This book is by the founder of a company that has successfully navigated the stages of growth from a start-up to a sustainably successful organization and become a global champion or recognized leader in its space. Accordingly, the book is from the “horse’s mouth.” Schultz and his coauthor take the reader on the journey of the development of one of the classic entrepreneurial successes of our time. He details the challenges, his thinking, and the responses that were made to create the Starbucks of today. The book provided s the reader with a rare opportunity to participate in the Starbucks journey from a vision to the reality of building a great company.
In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience.
The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee…
In 1913, a 15-year-old pregnant girl was found dead of apparent suicide. Dr. James Wilson, a new graduate and the first doctor ever to start a practice in this rural town, feels guilty over her death because of his delayed intervention.
My career as a leader is built on an endless string of screwups—and I am so grateful for every single one of them. Every time I messed up, I learned another valuable lesson about what it means to be human, to own my humanity, and to make space for the humanity of others. That’s why I am relentlessly passionate about encouraging people—and especially leaders—to heal their relationship with failure and see it for the gift it really is. I believe that being open to growth and failure is what makes us human leaders. If we could all learn to lead with our hearts and our humanity, our world at work would be a much better place.
Before I read this book, I thought that having a great company culture meant hiring a DJ to spin in your office on Fridays or stocking the breakroom with delicious snacks. Delivering Happiness showed me I had it all wrong.
This book taught me that culture is a feeling: It’s something we create through our behaviors, actions, and values. I learned to ask myself, “How do I want people to feel?” and align my actions as a leader accordingly. That’s the mindset that allowed me to build the culture my company became known for.
- Pay brand-new employees $2,000 to quit - Make customer service the responsibility of the entire company-not just a department - Focus on company culture as the #1 priority - Apply research from the science of happiness to running a business - Help employees grow-both personally and professionally - Seek to change the world - Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For"…
At 29 I was one of the first female traders on the Chicago Mercantile Exchange, building my own all-female trading company. I lost everything in 1987, which gave me a stellar opportunity to understand my power to choose how I responded to the turmoil. Now, I’m an internationally credentialed Master Certified Coach, Board Certified Coach, University of Chicago-trained psychotherapist, and Licensed Clinical Social Worker. Over 25 years ago I founded my coaching company, Jody Michael Associates. We focus on building emotional intelligence, executive presence, and mental fitness. When we help our clients learn to lead lightly, they take themselves, their teams, and their organizations to new levels of awareness, discernment, and performance.
This classic has stood the test of time because it artfully intertwines psychology and business in a way few books do.
Dr. Abraham Maslow is known for his work on the hierarchy of human needs and self-actualization. I also like the fact that he had the experience – the street cred, if you will – as a factory worker, where he gained a very practical basis for his psychological theory and research.
This book offers great insight into what drives people at their core. It will make you a better observer of people and will give you greater capacity to understand yourself and others better.
A seminal work onhuman behavior in the workplace-now completely updated "At last! We have all been quoting Maslow for years and to now have such an excellent compilation of his seminal thoughts on management and organization comes like a timely gift from heaven. The values and principles he taught decades ago are even more relevant today." -Stephen Covey, author, The Seven Habits of Highly Successful People. "Maslow's book is a readable, impressionistic masterpiece that extolled the virtues of collaborative, synergistic management decades ahead of its time. This edition reveals just how much the management thinkers of our day, including Peter…
I strongly believe that anyone who is willing to reflect thoughtfully on life can make progress toward inner peace and contentment. I have pursued my lifelong interest in human development first through a Ph.D. in applied linguistics (with a focus on individual differences in second language development) and then through the study of Stoic moral psychology and philosophy. These days I have ample opportunity to study human nature in the best laboratory of all: parenthood!
You’re probably familiar with Maslow’s hierarchy of needs, an undergraduate psychology staple that explains how a person’s basic needs (such as security) are foundational to higher needs (such as self-actualization). But did you know Abraham Maslow never actually drew that pyramid? Popular psychologist Scott Barry Kaufman follows in Maslow’s footsteps, tracking down his later research and personal writings to uncover what the famous humanist really thought about personal development. It turns out that the image of the pyramid is both misleading and incomplete: it is missing its top level, self-transcendence.
Kaufman walks us through an updated vision of Maslow’s work, culminating in our ability to rise above everyday affairs and connect with our higher aspirations and ideals. In the process, we learn how to cultivate the proper mindset for growth and turn our aspirations into reality. Transcend is not about parenting per se, but it is chock full of insights…
How to realise your full potential and live your most creative life. When psychologist Scott Barry Kaufman first discovered Maslow's unfinished theory of transcendence, sprinkled throughout a cache of unpublished journals, lectures, and essays, he felt a deep resonance with his own work and life. In this groundbreaking book, Kaufman picks up where Maslow left off, unraveling the mysteries of his unfinished theory, and integrating these ideas with the latest research on attachment, connection, creativity, love, purpose and other building blocks of a life well lived.
Kaufman's new hierarchy of needs provides a roadmap for finding…
Voyager 1 was launched on September 5, 1977, and Voyager 2 was launched on August 20, 1977. Both began a historic journey with unique 'time capsules' on board intended to communicate a story of our world to extraterrestrials. The Voyager message is carried by a phonograph record 12-inch gold-plated disk…
It has always fascinated me how one person can enter a room, and they can change its temperature, and yet others remain unnoticed. Some feel unstoppable, whilst others struggle to get out of bed. Some create such a resonant, kind, and compassionate coherence in everything they do and all those that they touch; it feels like they are surrounded by blue birds and sunshine, and yet many of their colleagues will not be remembered.To be human is complex and magical. I've spent my life learning how we can get our energy right so that every day becomes extraordinary and Technicolor, and that's why I help businesses do the same.
The only time my old agency gave everybody a book it was this one. It was incredibly popular because it was so short, punchy, and beautiful. It was the book that inspired me to write my second about how to survive and thrive in work.
Paul Arden was the creative director at Saatchi's, and he has the most wonderful gift of communicating. The book has no wasted words or square millimeters of design space. It really was created magnificently.
Yes, the content is clear and accessible, but the way it's presented is beyond sublime. The advice that I got from the book was immediately implemented, as it was practical and clear. But the way this book made me feel as I read it was like no other. Everything was possible, and this whole life is the most fantastic adventure.
Writing long books is incredibly simple; writing short ones full of…
It's Not How Good You Are, It's How Good You Want to Be is a handbook of how to succeed in the world: a pocket bible for the talented and timid alike to help make the unthinkable thinkable and the impossible possible.
The world's top advertising guru, Paul Arden, offers up his wisdom on issues as diverse as problem solving, responding to a brief, communicating, playing your cards right, making mistakes, and creativity - all endeavours that can be applied to aspects of modern life.
This uplifting and humorous little book provides a unique insight into the world of advertising…
I have firsthand experience in some of the harshest environments on the planet. I’ve survived sub-zero temperatures, hurricane force winds, sudden avalanches…and a career on Wall Street. I served as team captain of the first American Women’s Everest Expedition, climbed the highest peak on every continent (the “7 Summits”), and skied to both the North and South Poles. I spent four years as an adjunct professor at the US Military Academy at West Point. Awarded the 2019 Ellis Island Medal of Honor. I have a beer named after me. I love dogs. Three heart surgeries could not slow me down. NY Times bestselling author of On the Edge. I’ve had some high profile failures and have been the butt of late night talk show opening monologue jokes. Come at me!
Kara is the founder/CEO of Hint Water, and this book chronicles her rather unconventional career on her way to becoming a successful entrepreneur. She was told time and time again that what she wanted to do could not be done, yet she remained, UNDAUNTED in her pursuits. The book has all kinds of advice for overcoming both career and personal obstacles. Her attitude has always been, “No means maybe and maybe means YES.” This book will change your outlook when it comes to facing challenges.
Don't let anyone crush your dreams. Undaunted will inspire you to move past your fears and defy the doubters. It doesn't matter whether you feel confident; it matters what you actually do.
A Wall Street Journal bestseller!
CEO of Hint, Inc and author Kara Goldin turned her unsweetened flavored water into one of the most successful beverage businesses of our time. As she started to achieve her goals, Kara found herself being called "fearless", "confident" and even "unstoppable," but nothing could be further from the truth.
In Undaunted, she shares real stories about her own fears and doubts, the challenges…
The origin story on my blog reflects some of my story best. After a period of reflection several years ago, I realised I was accumulating more in my life. More things that didn’t matter. More commitments I wasn’t truly passionate about keeping. More friction! So, I started to take some action. That action has meant: I have made good on long-term threats to write and for the last 10 years I have been writing at my blog and authored an expanding list of short books full of big ideas (all under the umbrella of simplifying life). I have accumulated less material possessions but enjoyed more (travel and holidays, events, life experiences).
We come more up-to-date with my third book recommendation. However, this book was no less transformative for me. Richard Koch’s books around the 80/20 principle were a paradigm-shifting fork in the road for me personally. They came at a time in my life when I was feeling somewhat overwhelmed and really needed them. I credit them with being one of the main reasons I became invested in my own simplicity journey.
This book (and others by the same author on 80/20) had such a profound effect on me that they influenced the name of my own company when I set it up 10 years ago. 80/20 is a concept I return to often in my own writing and I believe it is a close relative to simplicity. A powerful tool we can all learn to leverage.
If you knew that you could always get more of the great things that life has to offer, with less effort and cost, would you be interested? If you could find a simple solution to your problems by following a way that always works, would you be interested? If you could work a two-day week, and yet get much better results and pay than you do for a full week now, would you be interested? If that way applied not just to making a living, to money, or success, but also to the even more important areas of life -…
Deputy Jenna Hart has only been working in her sleepy hometown of Pearl Springs for seven months when city officials begin to be targeted by a killer. Twenty years ago, the construction of a dam caused people to lose their land to eminent domain. That wound has not healed with…
Although each book is different, they have all been written for the same reason—to help people obtain the life they dream of. About twenty years ago, I was broke, miserable, and surrounded by toxic people who wanted to see me fail. I had no money or support, and my future looked quite dismal until a self-help book appeared out of the clear blue. A self-help book changed the trajectory of my life, and that’s why I am passionate about this topic. After studying self-help books and dedicating my whole existence to being better, I pivoted my work from fundraising to helping people find their life purpose the way I did.
Kaplan debunks everything you were taught about luck. If you’re like me, you were taught that some people were lucky and others weren’t. Have you ever heard someone say, “Well if I didn’t have bad luck, I wouldn’t have any luck at all!”? That’s a ridiculous thing to say because why would anyone associate luck with something bad? This is exactly what Kaplan brings an awareness to.
Lucky people create their own luck; anyone can do it if they believe they are lucky. That’s it. Certain behaviors create luck, and those behaviors are fully outlined. For example, place affects luck. The book explains that “To get lucky, you have to be in a place where opportunities are going to be around you” (p. 53). Opportunities will elude you if you’re hanging out at the same bar with the same people for twenty years in a row. But opportunities will fall…
Creator and host of the podcast The Gratitude Diaries and New York Times bestselling author Janice Kaplan examines the phenomenon of luck--and discovers the exciting ways you can grab opportunities and make luck for yourself every day.
After spending a year researching and experiencing gratitude for The Gratitude Diaries, Janice Kaplan is back to tackle another big, mysterious influence in all our lives: luck. And this time she's joined on her journey by coauthor Dr. Barnaby Marsh, a renowned academic who guides her exploration.
Together they uncover the unexpected, little-understood science behind what we call "luck," proving that many seemingly…
