The best books about the stages and challenges of organizational growth: the perspective of participant-observers

Book cover of Good to Great Book cover of My Years with General Motors Book cover of Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time Book cover of Corporate Lifecycles: How and Why Corporations Grow and Die and What to Do About It

The best books on customer service and customer experience

Book cover of Delivering Happiness: A Path to Profits, Passion, and Purpose Book cover of Peak: How Great Companies Get Their Mojo from Maslow Book cover of Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time Book cover of The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary Book cover of The Experience Economy: Competing for Customer Time, Attention, and Money

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Book cover of The Experience Economy: Competing for Customer Time, Attention, and Money Book cover of The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary Book cover of Peak: How Great Companies Get Their Mojo from Maslow Book cover of Delivering Happiness: A Path to Profits, Passion, and Purpose Book cover of Good to Great Book cover of Corporate Lifecycles: How and Why Corporations Grow and Die and What to Do About It

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Interested in customer service, Starbucks, and customer experience?

Customer Service 12 books
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