Here are 100 books that The 100/0 Principle fans have personally recommended if you like
The 100/0 Principle.
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I've been blessed in my career, beginning as a 16-year-old, being an assistant manager at 17, a general manager at 20, and the face of the franchise at the age of 30 for over 16 years. This has led to me learning how to get people more motivated to perform their work than they ever thought possible when they accepted the position. I spent over 30 years literally “growing up” with this company and in this business, having been exposed to some of the best companies within their respective industries, learning how they source, on-board, train, and retain their team members, as well as some of the most influential motivational speakers throughout the world.
This book took our customer service performance in our company to levels we had never seen before. All of our leaders read this book and then the magic began.
The premise is that satisfied customers just are not good enough. They need to be “raving fans’ of us meaning, they actually become advocates of your business! This led to sales and traffic that exceeded our peers in all measurable ways while truly making our work more fun than we ever thought.
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what…
It is April 1st, 2038. Day 60 of China's blockade of the rebel island of Taiwan.
The US government has agreed to provide Taiwan with a weapons system so advanced that it can disrupt the balance of power in the region. But what pilot would be crazy enough to run…
I’m fascinated with the relationship between personal growth and professional performance. Why is it in the same environment, doing the same work, some people can excel while others struggle? Most chalk it up to external circumstances that can’t be controlled. Others focus on tactics. But I’ve learned top-performers are masters at the human side of their work–the way they think, lead and serve–and that’s what gives them their edge. All of my work centers around infusing hard skills with improved soft skills, and getting better results in the process. That’s the stuff I find delicious, and it’s what I speak and write about.
I like tools and tactics, but when reading, I also like engaging stories. This book is loaded with them, offering a raw and authentic approach to leadership.
I liked how Willink and Babin pull valuable business takeaways from intense experiences on the battlefield. And I liked that a major takeaway is the importance of accepting absolute responsibility for what you do. No one’s going to argue with these guys.
Highly decorated Navy SEALs, now successful businessmen, show readers how to lead and win in business and in life with principles learned on the battlefield. In Extreme Ownership, Jocko Willink and Leif Babin share hard-hitting, Navy SEAL combat stories that translate into lessons for business and life. With riveting first-hand accounts of making high-pressure decisions as Navy SEAL battlefield leaders, this book is equally gripping for leaders who seek to dominate other arenas. Jocko and Leif served together in SEAL Task Unit Bruiser, the most highly decorated Special Operations unit from the war in Iraq. Their efforts contributed to the…
I've been blessed in my career, beginning as a 16-year-old, being an assistant manager at 17, a general manager at 20, and the face of the franchise at the age of 30 for over 16 years. This has led to me learning how to get people more motivated to perform their work than they ever thought possible when they accepted the position. I spent over 30 years literally “growing up” with this company and in this business, having been exposed to some of the best companies within their respective industries, learning how they source, on-board, train, and retain their team members, as well as some of the most influential motivational speakers throughout the world.
This book was one of a few “game changers” in my career. In fact, we used this book to “gung ho!” our entire company of managers/leaders.
The premise of the book is how to create worthwhile work through the balance of cash and congratulations. It is a heartwarming and compelling story about a new manager of a factory that had poor results throughout except for one department that always met/exceeded their goals.
The new manager is taught by the department head the reasons why this department had so much success through 3 concepts: 1. The spirit of the squirrel 2. The way of the beaver 3. The gift of the goose.
An invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager.
Every day thousands of uninspired employees trudge to work - often dooming their companies to failure with their lack of enthusiasm.
Drawing on over 20 years' experience of working with hundreds of corporations across the US - including America Online, Eastman Kodak, General Motors, Hershey Chocolate and Microsoft - Blanchard reveals a sure-fire strategy for boosting employee enthusiasm, productivity and performance.
Gung Ho! presents a simple system for inspiring employees. Based on three core ideas:…
A Duke with rigid opinions, a Lady whose beliefs conflict with his, a long disputed parcel of land, a conniving neighbour, a desperate collaboration, a failure of trust, a love found despite it all.
Alexander Cavendish, Duke of Ravensworth, returned from war to find that his father and brother had…
I've been blessed in my career, beginning as a 16-year-old, being an assistant manager at 17, a general manager at 20, and the face of the franchise at the age of 30 for over 16 years. This has led to me learning how to get people more motivated to perform their work than they ever thought possible when they accepted the position. I spent over 30 years literally “growing up” with this company and in this business, having been exposed to some of the best companies within their respective industries, learning how they source, on-board, train, and retain their team members, as well as some of the most influential motivational speakers throughout the world.
As we live and go throughout our daily lives, we will invariably be interacting with people from all walks of life.
We know that we all are carrying burdens, stresses, and challenges so…why not do our best to “make someone’s day?” Howard does an amazing job of describing just how simple this can be done in a variety of ways, depending on where we are, what we are doing, and who we are with/interacting with. It requires little or no work on our part to “make someone’s day”.
And as a leader, it will be impactful to your followers by setting the example in heart-filled, sincere, and caring ways. We never know what others are going through in the moment we are interacting with them. This book gives us all the perspective we need to help train us to make that interaction so compelling that the other person will at…
The most powerful words someone can say to you are "You made my day!" You haven't just committed an act of kindness when you hear those words. You have done something at the right time and in the right way that may turn someone's day or even life around, inspire and motivate them, or get them unstuck. As a leader, it's a most powerful tool for inspiring your colleagues and staffers. As a person, it's heart-lifting and impactful to those around you. With many examples and short exercises, Make Someone's Day teaches you how to make people feel like VIPs.
I am passionate about giving people the benefit of good intentions and my faith calls me to care and serve others. Today, I believe my purpose is to help inspire leaders to trust in the inherent good in people while caring and serving them in intentional ways that leads to high performance. I have been blessed immensely and want to give back to others so their journey can be one of significance. As former CEO of my company, I had no roadmap which made our journey even more difficult. Now, I have experienced the joy, the fulfillment, and the abundance of building a people-first culture. Together we can make a difference for so many people.
We are in an exponential world today and we grew up in an incremental world for businesses.
Daniel not only helps us understand how to anticipate more of the future, he teaches us how to anticipate which is one of the most important skills for business leaders today. After reading his book, I also worked through his anticipatory leader course.
By understanding the power of being anticipatory, I have used his techniques to lead our firm to bigger opportunities. In the future of work, anticipating what people will want and need, provides a distinctive advantage.
A rousing 7-step plan for living a life filled with hope and possibility from an inspirational speaker who survived a near-fatal fire at the age of nine and now runs a successful business inspiring people all around the world. When John O'Leary was nine years old, he was almost killed in a devastating house fire. With burns on one hundred percent of his body, O'Leary mustered an almost unimaginable amount of inner strength just to survive the ordeal. The insights he gained through this experience and the heroes who stepped into his life to help him through the journey, his…
I have been passionate about continuous learning and understanding why people act the way they do. The books I recommend cover the topic of continuous growth across different states and areas of life.
I started following Guy Kawasaki because of some of his ideas on communication, work, writing, etc. Wise Guy is an easy-to-read book in which Guy Kawasaki shares some of the things he has learned across different areas of life (work, relationships, mentorship, etc.).
I really enjoy the personal stories shared in the book, which have led the author to grow both personally and professionally. It also made me reflect on my personal stories and how they have contributed to the person I am today.
Silicon Valley icon and bestselling author Guy Kawasaki shares the unlikely stories of his life and the lessons we can draw from them.
Guy Kawasaki has been a fixture in the tech world since he was part of Apple's original Macintosh team in the 1980s. He's widely respected as a source of wisdom about entrepreneurship, venture capital, marketing, and business evangelism, which he's shared in bestselling books such as The Art of the Start and Enchantment. But before all that, he was just a middle-class kid in Hawaii, a grandson of Japanese immigrants, who loved football and got a C+…
The Duke's Christmas Redemption
by
Arietta Richmond,
A Duke who has rejected love, a Lady who dreams of a love match, an arranged marriage, a house full of secrets, a most unneighborly neighbor, a plot to destroy reputations, an unexpected love that redeems it all.
Lady Charlotte Wyndham, given in an arranged marriage to a man she…
The world is an amazing, diverse place that needs stories that represent everyone. I identify as gender fluid and am part of my city’s LGBTQIA+ community. For kids, there aren’t enough stories that feature non-straight cis protagonists where that identity isn’t the focus. LGBTQIA+ kids exist. They are normal. Let a gay kid go into space. Let a teenage lesbian solve a mystery. Let a trans girl defeat a dragon. Let an ace teen be a witch. Everybody deserves their adventure.
Hazel Hill thinks she’s the only girl in the 7th grade who likes girls thatway, until Tyler tells her that Ella Quinn told him she likes Hazel.
But Ella Quinn is pretty and popular, and she’s Hazel’s biggest rival in the upcoming speech contest. They talk. Ella confesses she only told Tyler that to stop his sexual harassment. It turns out, Tyler has been harassing a lot of girls.
They tell the school, but the teachers won’t do anything about it, even blaming the girls and punishing them. It is not a coincidence that Tyler’s mom is the superintendent of schools. Determined not to let Tyler get away with it, Hazel comes up with a plan.
Girls in Hazel's school are being harassed by an anonymous person online, someone who seems to know all about their insecurities and dreams. With no one willing to stand up and face the bully, how will Hazel be able to prove her suspicions? Hazel Hill is Going to Win This One confronts bullying, both online and in person, to give children the power to stand up for themselves and speak out against harassment.
Most drunks struggle to accept that they have a disease called “alcoholism” and feel shame, intertwined with fear, having to admit it. I, on the other hand, embraced it. Being alcoholic meant I wasn’t “crazy” after all like Grandma. At 21, I embraced the disease along with 12 Step recovery, thanking my lucky stars that there was something I could do about my chaotic hippied lifestyle. “Don’t pick up the first fix, pill, or drink and you can’t get drunk.” Could the solution be so simple? It is. From the moment I set down the drink and drugs, I knew I had to share this amazing revelation with others and my writing career began.
Full disclosure, I know Bill Hanlon and we exchanged books at one of several speaking engagements together.
I cherish this book and have a signed copy featured in my collection. It is a simple straightforward ingenious way to disrupt destructive patterns in all relationships. And it works! Being in the mental health field, I would make this wonderful book mandatory for all counselors to read, if I had that power.
Full of examples on how to modify micro-behaviors, results could not be more life-changing. I found that I had the power to alter destructive patterns in my life by reacting differently in any given situation! Bill’s book explains how to do it.
"If you do one thing different, read this book! It is filled with practical, creative, effective, down-to-earth solutions to life's challenging problems."-Michele Weiner-Davis, author of Divorce Busting
The 20th anniversary edition of a self-help classic, updated with a new preface: Tapping into widespread popular interest in highly effective, short-term therapeutic approaches to personal problems, author Bill O'Hanlon offers 10 Solution Keys to help you free yourself from "analysis paralysis" and quickly get unstuck from aggravating problems.
Tired of feeling stuck all the time when you're trying to solve a problem or are facing conflict? Do you get easily flustered or…
As a clinical psychologist, I listen to thoughts all the time. I’m also having my own, constantly. We rely on our thoughts to help us navigate the world. However, our thoughts can also be a source of suffering. At times, they're not such reliable guides or helpers. Acceptance and Commitment Therapy (ACT) is a way of thinking about thinking. ACT captured my imagination early in my clinical career. I trained with ACT’s originator, Steven Hayes, in the early 1990’s. I’ve come to believe that being more aware of our own thoughts, and our relationship to them is key to creating positive change and living a life grounded in our values.
This poetic book by a literary scholar looks at the way we think about and experience not only the lives we lead, but those alternative lives that we do not lead.
Our thoughts can lead us to obsessively regret our choices or focus on “the road not taken.” Miller looks at the sense of loss that can accrue as the potential transitions to the actual.
He describes our unled lives as “part of this world as shadows are part of things…”
A captivating book about the emotional and literary power of the lives we might have lived had our chances or choices been different.
We each live one life, formed by paths taken and untaken. Choosing a job, getting married, deciding on a place to live or whether to have children-every decision precludes another. But what if you'd gone the other way? It can be a seductive thought, even a haunting one.
Andrew H. Miller illuminates this theme of modern culture: the allure of the alternate self. From Robert Frost to Sharon Olds, Virginia Woolf to Ian McEwan, Jane Hirshfield to…
This book follows the journey of a writer in search of wisdom as he narrates encounters with 12 distinguished American men over 80, including Paul Volcker, the former head of the Federal Reserve, and Denton Cooley, the world’s most famous heart surgeon.
In these and other intimate conversations, the book…
I’ve been a voracious reader my entire life, but it wasn’t until a few years ago that I discovered romance. How many times had I turned up my nose at those ridiculous books with half-naked men on the cover? Countless. Little did I know the absolute joy those books held inside. I love to read and write romance, especially stories with strong heroines and deliciously squishy-inside heroes. Not to mention all the amazing queer stories out there proving that love is love. These aren’t your grandmother’s bodice-rippers (I mean, they are a little bit, but only in the best ways). The genre is constantly growing, and I’m always eager to find new converts like me!
This book is a kick to the face of the patriarchy and I loved it. Bombshell is not your typical historical romance filled with wallflowers, ballrooms, and handsome rakes. Instead it is centered around a girl gang of four amazing women and their unique talents, taking down the privileged men of the ton. The book opens with a bar fight and the whole story ramps up from there. Bombshell is book one in the Hell’s Belles series, and it focuses on Sesily Talbot, the “bombshell” of the group. Sesily uses what the good lord gave her to help her friends stop the bad guys. The fact that Caleb Calhoun adores her for it is what makes this a great romance. In the end, it’s unclear who saves who, but Sesily definitely does her share of the fighting (much to Caleb’s chagrin). It’s delightful.
New York Times bestselling author Sarah MacLean returns with a blazingly sexy, unapologetically feminist new series, Hell's Belles, beginning with a bold, bombshell of a heroine, able to dispose of a scoundrel-or seduce one-in a single night.
After years of living as London's brightest scandal, Lady Sesily Talbot has embraced the reputation and the freedom that comes with the title. No one looks twice when she lures a gentleman into the dark gardens beyond a Mayfair ballroom...and no one realizes those trysts are not what they seem.
No one, that is, but Caleb Calhoun, who has spent years trying not…
