Book description
With a new foreword by Ken Blanchard
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary…
Why read it?
2 authors picked Raving Fans as one of their favorite books. Why do they recommend it?
This book took our customer service performance in our company to levels we had never seen before. All of our leaders read this book and then the magic began.
The premise is that satisfied customers just are not good enough. They need to be “raving fans’ of us meaning, they actually become advocates of your business! This led to sales and traffic that exceeded our peers in all measurable ways while truly making our work more fun than we ever thought.
From Bruno's list on creating highly motivated, self-sufficient teams.
This is another book that uses the business fable motif. But within the storyline, you'll find a boatload of insights as to what a leader and a team needs to understand regarding the difference between producing a superior product and producing raving fans - - which is something that I've found most leaders and teams fail to intuitively grasp.
From Larry's list on for leaders seeking to build effective teams.
If you love Raving Fans...
These Blue Mountains
A moving story of love, betrayal, and the enduring power of hope in the face of darkness.
German pianist Hedda Schlagel's world collapsed when her fiancé, Fritz, vanished after being sent to an enemy alien camp in the United States during the Great War. Fifteen years later, in 1932, Hedda…
Want books like Raving Fans?
Our community of 13,000+ authors has personally recommended 100 books like Raving Fans.
Share your top 3 reads of 2025!
And get a beautiful page showing off your 3 favorite reads.
1,395
readers submitted
so far, will you?
📚 If you like Raving Fans, you might also like...
In Bad Faith
Nelson West, a former Chicago homicide detective, is hired by wealthy heir Lionel Bing to discreetly help “fix” scandals and legal problems for his father’s wealthy friends.
Bing, a brilliant but troubled investigator, suffers from PTSD symptoms as a result of being kidnapped and witnessing the murder of his mother…
Your Sun Will Rise Again
Your Sun Will Rise Again is a powerful collection of poetic reflections on hope, resilience, and the human spirit. Written with sincerity and depth, these poems speak directly to those navigating life’s challenges, offering comfort, clarity, and quiet strength in difficult moments.
Through simple yet profound language, the book reminds…
