Here are 39 books that Giftology fans have personally recommended if you like
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Raised in a Belgian retail store, exceptional customer service was a daily conversation topic with my parents. This upbringing made customer experience a natural part of who I am. Realizing the rarity of such service in the broader world, I delved into studying consumer behavior and how companies can respond effectively. Now, I'm deeply involved in the customer experience field, having authored six books and co-founded Nexxworks, an inspiration agency. I share all my insights freely on social channels, driven by a life goal to help everyone become more customer-centric starting tomorrow.
I am big fan of Shep Hyken and his work. Shep is an incredibly enthusiastic customer experience storyteller, possessing a knack for providing very practical advice to businesses. In this book, he zooms in on one of the most crucial aspects of customer relationships: loyalty.
I fully agree with Shep's viewpoint that many organizations overly concentrate on acquisition, overlooking the fact that cultivating loyal fans and even ambassadors is essential for long-term success.
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from…
The Victorian mansion, Evenmere, is the mechanism that runs the universe.
The lamps must be lit, or the stars die. The clocks must be wound, or Time ceases. The Balance between Order and Chaos must be preserved, or Existence crumbles.
Appointed the Steward of Evenmere, Carter Anderson must learn the…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Never Lose A Customer Again is my go-to recommendation for readers that are interested in learning the psychology behind customer loyalty. Joey Coleman details the eight emotional stages that customers go through in the 100 days following a purchase and how you can strategically anticipate their reactions to strengthen your relationships. Everyone that has read Never Lose A Customer Again has told me that it’s helped them improve their relationships with everyone in their lives, not just their prospects and customers.
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.
While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Human-Centered Communicationhas had a huge impact on my speaking career and business strategies.Among many lessons in this book, authors Ethan Beute and Stephen Pacinelli drive home the power of video to connect in a more personal and intentional way. Since becoming friends with Ethan, I’ve started incorporating videos at strategic moments along my client journey: I respond to leads with personalized videos, I embed video messages in proposals, and I record custom videos for companies to promote the event on their social platforms. The tactics outlined in Human-Centered Communicationhave helped me break through the digital noise and convert more leads, while improving my presentation skills on stage.
We're spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue.
The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your…
The Guardian of the Palace is the first novel in a modern fantasy series set in a New York City where magic is real—but hidden, suppressed, and dangerous when exposed.
When an ancient magic begins to leak into the world, a small group of unlikely allies is forced to act…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Jon Acuff is one of my favorite authors. His book Soundtracks is about the stories we tell ourselves. More precisely, it’s about how to challenge the repetitive negative self-talk so many of us are plagued by—talk he refers to as “soundtracks” playing over and over in our heads—with new soundtracks, aka positive talk. If you don’t believe that you deserve superfans, it’s going to be very hard to create them. Jon proposes this simple framework for over- coming negative thoughts: “Retire. Replace. Repeat.” As someone who became a keynote speaker kind of accidentally, I’ve experienced a lot of self-doubt. Jon’s book has truly helped me manage my overthinking and regain confidence. I’ve probably ordered close to 30 copies of Soundtracks off Amazon to give to people because I love it so much!
Overthinking isn't a personality trait. It's the sneakiest form of fear.
It steals time, creativity, and goals. It's the most expensive, least productive thing companies invest in without even knowing it. And it's an epidemic. When New York Times bestselling author Jon Acuff changed his life by transforming his overthinking, he wondered if other people might benefit from what he discovered. He commissioned a research study to ask 10,000 people if they struggle with overthinking too, and 99.5 percent said, "Yes!"
The good news is that in Soundtracks, Acuff offers a proven plan to change overthinking from a super problem…
I’ve been a non-fiction writer my entire career and I love learning new things and then sharing them with readers in an approachable and engaging way, as these books do. These books encourage curiosity and that kind of “Oh! I didn’t know that!” response, which can spark a young reader to dig deeper and even share their new knowledge with others.
This book is much meatier than the others on the list. But it also delivers information in easy-to-digest blocks and is filled with amazing photographs, many of which the author himself took.
This book provides information that corrects some myths or misunderstandings that people have about sharks.
Dive into the wild world of sharks! Get up close to learn the truth behind these fantastic, ferocious fish with famed National Geographic photographer and explorer Brian Skerry.
Join this amazing underwater adventure to track the sharks of the world, from the teeniest dogfish to the everfeared great white. This ultimate book features every species of shark on the planet, with awesome photos, fascinating facts, the latest science, and firsthand stories of real-life encounters with these incredible creatures. Learn how sharks live, how they eat, the challenges they face, and whether or not you are actually on the menu.
I am a children’s book author who is awed by the ocean and the creatures that dwell in its depths. I love writing for kids because they’re unabashedly eager, enthusiastic, and curious! To write this book, I dove deep into researching information about the ocean. The more I learned, the more I wanted to know. I kept thinking, kids will love these fascinating facts and they’ll want to learn more. The wonderful books on this list tell amazing tales, take kids on adventures, and turn dry facts into a deluge of fun. These nonfiction stories offer kids opportunities to become immersed in our awesome ocean!
I laughed my way through this book about kids’ favorite ocean inhabitants!
In it, a silly shark presents a boatload of facts in a very funny way. Humor helps kids learn and remember! The story starts with a toothy, “Hey there!” from Great White Shark who introduces himself to readers as “the greatest shark in this book.” But another shark begs to differ—a whale shark who’s as big as a school bus.
Great White decides he must be the smallest shark. Nope. The smartest shark. Nope. The sneakiest shark? Wrong again. Off-the-hook hilarious illustrations make even the scariest shark entertaining and endearing.
What makes the great white shark (one of) the greatest fish in the sea? FIN-d out in this hilarious fish-out-of-water story that's perfect for Shark Week and all year-round!
"Don't miss this one." -School Library Journal, Starred Review
Hi! I am Great White Shark, and if you get this book, you'll read all about ME--the greatest shark in the sea!
Not so fast! Greenland Shark here, and as the oldest shark in this book, that makes me the greatest.
Did someone say fast? I'm Mako Shark, and I'm the fastest shark in this book! Eat my bubbles!
Aury and Scott travel to the Finger Lakes in New York’s wine country to get to the bottom of the mysterious happenings at the Songscape Winery. Disturbed furniture and curious noises are one thing, but when a customer winds up dead, it’s time to dig into the details and see…
I’ve written across genres, including mysteries like The Last Policeman and big works of alternate history like Underground Airlines. But Bedbugs—now republished as The Bonus Room—was one of my first books, and very dear to my heart. I’ve always loved books that pit a single, relatively helpless protagonist against some inexplicable force that he or she cannot begin to fathom. A force that can’t be reasoned with or bargained with. You just have to beat it. Perhaps that’s why I love these books about man vs. beast—the natural world is our friend, and animal are subservient to us…until suddenly, terrifyingly, they’re not.
Jaws is one of those extremely rare cases where the movie is actually better. (Can’t think of another one? Try The Godfather.) It’s a perfectly fun suspense novel, but in the film version Spielberg conjures up by special effects magic (and the magic of Dreyfuss and Scheider’s performances) what Benchley in his novel comes close to but never quite lands: the absolutely terrifying feelings of knowing something is there—and getting closer—and closer—but you can’t actually see.
Peter Benchley's Jaws first appeared in 1974. As well as Steven Spielberg's film adaptation, the novel has sold over twenty million copies around the world, creating a legend that refuses to die.
It's never safe to go back in the water . . .
It was just another day in the life of a small Atlantic resort until the terror from the deep came to prey on unwary holiday makers. The first sign of trouble - a warning of what was to come - took the form of a young woman's body, or what was left of it, washed up…
I’ve been passionate about the natural world since I was a child. This passion took me to many remote corners of the globe, and I always returned with a desire to share what I observed. As a science writer and journalist, I’ve been fortunate to tell multidisciplinary stories from the tops of the Andes to the reefs of Papua New Guinea and many places in between. As a writer, I know the importance of reading, and I’m constantly seeking out books by journalists and authors obsessed with topics that are often obscure but always fascinating—topics that have led them on journeys of exploration they share through their books.
I love a book that reads like a novel but is outrageously well-researched and transports me to another time. I love vivid characters who provide me with new lenses to better understand better historical events I thought I already understood.
This fast-paced nonfiction book about the 1916 New Jersey shark attacks that gripped the nation and inspired Jaws kept me on the edge of my seat. It also provides a look at the shark science of the day and the perceptions that informed it. It's definitely a beach read!
Combining rich historical detail and a harrowing, pulse-pounding narrative, Close to Shore brilliantly re-creates the summer of 1916, when a rogue Great White shark attacked swimmers along the New Jersey shore, triggering mass hysteria and launching the most extensive shark hunt in history.
In July 1916 a lone Great White left its usual deep-ocean habitat and headed in the direction of the New Jersey shoreline. There, near the towns of Beach Haven and Spring Lake--and, incredibly, a farming community eleven miles inland--the most ferocious and unpredictable of predators began a deadly rampage: the first shark attacks on swimmers in U.S.…
I’ve been passionate about the natural world since I was a child. This passion took me to many remote corners of the globe, and I always returned with a desire to share what I observed. As a science writer and journalist, I’ve been fortunate to tell multidisciplinary stories from the tops of the Andes to the reefs of Papua New Guinea and many places in between. As a writer, I know the importance of reading, and I’m constantly seeking out books by journalists and authors obsessed with topics that are often obscure but always fascinating—topics that have led them on journeys of exploration they share through their books.
I love how journalist Susan Casey takes us inside this story and ultimately becomes part of it while revealing remarkable facts about white sharks and the scientists who study them. As a journalist, I can relate to how her obsession almost drew her too deep into a largely unknown and dangerous place inhabited by an animal that was as much myth as reality to her before she came face to face with it.
There is a lot to like about this book, but for me, ultimately, the immediacy, honesty, and vividness of her writing made me unable to put it down.
Since "Jaws" scared a nation of moviegoers out of the water three decades ago, great white sharks have attained a mythical status as the most frightening and mysterious monsters to still live among us. Each fall, just twenty-seven miles off the San Francisco coast, in the waters surrounding a desolate rocky island chain, the world's largest congregation of these fearsome predators gathers to feed. Journalist Susan Casey first saw the great whites of the Farallones in a television documentary. Within months, she was sitting with the program's two scientists in a small motorboat as the sharks - some as long…
Magical realism meets the magic of Christmas in this mix of Jewish, New Testament, and Santa stories–all reenacted in an urban psychiatric hospital!
On locked ward 5C4, Josh, a patient with many similarities to Jesus, is hospitalized concurrently with Nick, a patient with many similarities to Santa. The two argue…
I love the ocean—the awesome power of the waves, the shifting of tides, the beauty of life below the surface, and the infinite freedom of the boundless horizon. I feel free when I walk along the ocean, at one with wild nature of which human nature is a part. I respect the life-giving force of the water that covers most of Earth’s surface, water that made life possible billions of years ago and that sustains life today. As a science writer, I feel it is my responsibility to convey my passion for the ocean and the importance of protecting it for the health of our planet and future generations.
I am inspired by people who break barriers to succeed. Ichthyologist (fish biologist) Eugenie Clark is such a person. She became a deep-sea diver at a time when not many women were in the water actively doing ocean research. All ocean creatures interested her, but her specialty was sharks! During her 92-year lifespan, she made many dives both in submersible vehicles and with SCUBA.
Because of her work, she became known as the “Shark Lady.” Once, while diving, she rode on the back of a 50-foot whale shark. I have only seen sharks in large aquariums, such as the Monterey Bay Aquarium in California, but thanks to Eugenie Clark’s underwater research, I have learned many surprising things about them in the wild.
One of New York Times' Twelve Books for Feminist Boys and Girls! This is the story of a woman who dared to dive, defy, discover, and inspire. This is the story of Shark Lady. One of the best science picture books for children, Shark Lady is a must for both teachers and parents alike! An Amazon Best Book of the Month Named a Best Children's Book of 2017 by Parents magazine Eugenie Clark fell in love with sharks from the first moment she saw them at the aquarium. She couldn't imagine anything more exciting than studying these graceful creatures. But…
