Here are 39 books that Giftology fans have personally recommended if you like
Giftology.
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Raised in a Belgian retail store, exceptional customer service was a daily conversation topic with my parents. This upbringing made customer experience a natural part of who I am. Realizing the rarity of such service in the broader world, I delved into studying consumer behavior and how companies can respond effectively. Now, I'm deeply involved in the customer experience field, having authored six books and co-founded Nexxworks, an inspiration agency. I share all my insights freely on social channels, driven by a life goal to help everyone become more customer-centric starting tomorrow.
I am big fan of Shep Hyken and his work. Shep is an incredibly enthusiastic customer experience storyteller, possessing a knack for providing very practical advice to businesses. In this book, he zooms in on one of the most crucial aspects of customer relationships: loyalty.
I fully agree with Shep's viewpoint that many organizations overly concentrate on acquisition, overlooking the fact that cultivating loyal fans and even ambassadors is essential for long-term success.
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization,…
Magical realism meets the magic of Christmas in this mix of Jewish, New Testament, and Santa stories–all reenacted in an urban psychiatric hospital!
On locked ward 5C4, Josh, a patient with many similarities to Jesus, is hospitalized concurrently with Nick, a patient with many similarities to Santa. The two argue…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Never Lose A Customer Again is my go-to recommendation for readers that are interested in learning the psychology behind customer loyalty. Joey Coleman details the eight emotional stages that customers go through in the 100 days following a purchase and how you can strategically anticipate their reactions to strengthen your relationships. Everyone that has read Never Lose A Customer Again has told me that it’s helped them improve their relationships with everyone in their lives, not just their prospects and customers.
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.
While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Human-Centered Communicationhas had a huge impact on my speaking career and business strategies.Among many lessons in this book, authors Ethan Beute and Stephen Pacinelli drive home the power of video to connect in a more personal and intentional way. Since becoming friends with Ethan, I’ve started incorporating videos at strategic moments along my client journey: I respond to leads with personalized videos, I embed video messages in proposals, and I record custom videos for companies to promote the event on their social platforms. The tactics outlined in Human-Centered Communicationhave helped me break through the digital noise and convert more leads, while improving my presentation skills on stage.
We're spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue.
The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your…
A poisonous maiden, a Daoist sex cult, and a violent insurgency.
The polyandrous Yan family in China's rural Shaanxi Province takes in two carpenter brothers. When one brother is convicted of murder after killing their neighbor in a dispute, a constable threatens to expose the family's rumored polyandry and extorts…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Jon Acuff is one of my favorite authors. His book Soundtracks is about the stories we tell ourselves. More precisely, it’s about how to challenge the repetitive negative self-talk so many of us are plagued by—talk he refers to as “soundtracks” playing over and over in our heads—with new soundtracks, aka positive talk. If you don’t believe that you deserve superfans, it’s going to be very hard to create them. Jon proposes this simple framework for over- coming negative thoughts: “Retire. Replace. Repeat.” As someone who became a keynote speaker kind of accidentally, I’ve experienced a lot of self-doubt. Jon’s book has truly helped me manage my overthinking and regain confidence. I’ve probably ordered close to 30 copies of Soundtracks off Amazon to give to people because I love it so much!
Overthinking isn't a personality trait. It's the sneakiest form of fear.
It steals time, creativity, and goals. It's the most expensive, least productive thing companies invest in without even knowing it. And it's an epidemic. When New York Times bestselling author Jon Acuff changed his life by transforming his overthinking, he wondered if other people might benefit from what he discovered. He commissioned a research study to ask 10,000 people if they struggle with overthinking too, and 99.5 percent said, "Yes!"
The good news is that in Soundtracks, Acuff offers a proven plan to change overthinking from a super problem…
I’ve been a non-fiction writer my entire career and I love learning new things and then sharing them with readers in an approachable and engaging way, as these books do. These books encourage curiosity and that kind of “Oh! I didn’t know that!” response, which can spark a young reader to dig deeper and even share their new knowledge with others.
This book is much meatier than the others on the list. But it also delivers information in easy-to-digest blocks and is filled with amazing photographs, many of which the author himself took.
This book provides information that corrects some myths or misunderstandings that people have about sharks.
Dive into the wild world of sharks! Get up close to learn the truth behind these fantastic, ferocious fish with famed National Geographic photographer and explorer Brian Skerry.
Join this amazing underwater adventure to track the sharks of the world, from the teeniest dogfish to the everfeared great white. This ultimate book features every species of shark on the planet, with awesome photos, fascinating facts, the latest science, and firsthand stories of real-life encounters with these incredible creatures. Learn how sharks live, how they eat, the challenges they face, and whether or not you are actually on the menu.
I am a children’s book author who is awed by the ocean and the creatures that dwell in its depths. I love writing for kids because they’re unabashedly eager, enthusiastic, and curious! To write this book, I dove deep into researching information about the ocean. The more I learned, the more I wanted to know. I kept thinking, kids will love these fascinating facts and they’ll want to learn more. The wonderful books on this list tell amazing tales, take kids on adventures, and turn dry facts into a deluge of fun. These nonfiction stories offer kids opportunities to become immersed in our awesome ocean!
I laughed my way through this book about kids’ favorite ocean inhabitants!
In it, a silly shark presents a boatload of facts in a very funny way. Humor helps kids learn and remember! The story starts with a toothy, “Hey there!” from Great White Shark who introduces himself to readers as “the greatest shark in this book.” But another shark begs to differ—a whale shark who’s as big as a school bus.
Great White decides he must be the smallest shark. Nope. The smartest shark. Nope. The sneakiest shark? Wrong again. Off-the-hook hilarious illustrations make even the scariest shark entertaining and endearing.
What makes the great white shark (one of) the greatest fish in the sea? FIN-d out in this hilarious fish-out-of-water story that's perfect for Shark Week and all year-round!
"Don't miss this one." -School Library Journal, Starred Review
Hi! I am Great White Shark, and if you get this book, you'll read all about ME--the greatest shark in the sea!
Not so fast! Greenland Shark here, and as the oldest shark in this book, that makes me the greatest.
Did someone say fast? I'm Mako Shark, and I'm the fastest shark in this book! Eat my bubbles!
Big Ideas... For Small Businesses
by
John Lamerton,
Big Ideas… for Small Businesses is a straight-talking, no-nonsense guide to growing a small business without sacrificing your lifestyle. Written by a former civil servant turned entrepreneur, the book challenges hustle culture and instead champions the idea of an "ambitious lifestyle business" - one that provides freedom and financial stability,…
Whatever story I’m telling, I try to write female characters who are smart, funny, kind, and ultimately empowering; characters that drive the narrative, not the other way around. It is really important for me that my female characters have agency – that they actively move the story forward, make decisions and step up. Those are the kind of stories I like to read too. The books on this list are some of my favourites and all contain strong female protagonists. I hope you enjoy.
I have always been fascinated by sharks, so to read the story of Blue Wing, who lives among them, was an absolute joy. Set on an island near Papua New Guinea, this is a heartbreaking story, beautifully and originally told, that explores grief, friendship, forgiveness, and our relationship with nature. I’ve traveled and swam with sharks near where this book is set and it was so special to revisit those places in the book. But it’s Blue Wing’s selflessness, wisdom, and bravery that make this book utterly unforgettable.
WINNER OF THE EDWARD STANFORD CHILDREN'S TRAVEL BOOK OF THE YEAR 2022
A SUNDAY TIMES CHILDREN'S BOOK OF THE WEEK
Dive beneath the waves with this spell-binding adventure of friendship, forgiveness and bravery, set on the shores of Papua New Guinea, perfect for fans of Katherine Rundell and Eva Ibbotson.
"I want to be able to call the sharks. Teach me the magic and show me the ways."
Blue Wing is desperate to become a shark caller, but instead she must befriend infuriating newcomer Maple, who arrives unexpectedly on Blue Wing's island.
I'm a marine biologist with a Ph.D. in Biology, a conservationist, and an author. As the co-founder of Ocean Conservation Society, I have conducted one of the world’s longest studies on dolphins off California. I have co-authored Beautiful Minds: The Parallel Lives of Great Apes and Dolphins and authored Dolphin Confidential: Confessions of a Field Biologist and Stranded: Finding Nature in Uncertain Times. My latest illustrated children’s book is The Secret Life of a Sea Turtle. I've written for national and international media, including National Geographic, and currently contribute essays on environmental issues and nature for various publications.
It seems the author (and illustrator) of this book, and I share a passion for the oceans, their wondrous creatures, and the thrill of big adventures in nature. We also appear to share a love for the often misunderstood sharks, marine animals that many humans fear.
In this nonfiction children’s book (for 7 to 12 years old), the author dives into the lives of the most feared of all sharks: the great white. She tracks these creatures in their hunting ground off the Farallon Islands, just 30 miles off San Francisco, California, revealing their remarkable hunting techniques.
The book is informative for kids and serves as a call to action to protect these amazing creatures, whose numbers are dwindling by the day.
A few miles from San Francisco lives a population of the ocean's largest and most famous predators. Each fall, while the city's inhabitants dine on steaks, salads, and sandwiches, the great white sharks return to California's Farallon Islands to dine on their favourite meal: the seals that live on the island's rocky coasts. Massive, fast, and perfectly adapted to hunting after 11 million years of evolution, the great whites are among the planet's most fearsome, fascinating, and least understood animals.
In the fall of 2012, Katherine Roy visited the Farallons with the scientists who study the islands' shark population. She…
I’ve worked with kids in preschools and elementary schools, (plus I’m a mom!) and to me, nothing is better than hearing kids laugh. I also just adore picture books and treasure my personal library, with its focus on (you guessed it!) humor. Sassy cats, bears who want to have kids for pets, chickens who interrupt, alphabets overrun by frustrated Zebras, picture books bravely go where other books might only tiptoe in a cowardly fashion—into the world of wild imagination and anthropomorphized everything. With amazing artwork!! Let’s be honest, I’ll choose funny picture books over War and Peace every time.
Shark is a totally awesome shark. And that must mean he isn’t afraid of anything, right? Right! Shark is not scared of dinosaurs or bears or the dark! He loves talking about how fearless he is (after making sure there are no spiders nearby.) Shark and I have one thing in common, and I’m not going to say what it is, but… can someone tell me if there’s a spider nearby? (Run away!!) Cartoon-y and super fun illustrations help make this a very enjoyable, hysterical read-aloud!
Shark's not afraid of anything. The dark? Nah. A big mean bear? Don't make him laugh! But there is one thing that even Shark fears...Can you guess what it is?
The problem is not with the actions young women take but with the toxic, sexist conditions they are responding to.
Tanenbaum found, based on six years of interviews with young people ages 14-30, that young women are navigating a culture littered with gendered dress codes, revenge porn, and sexually explicit…
I’ve been passionate about the natural world since I was a child. This passion took me to many remote corners of the globe, and I always returned with a desire to share what I observed. As a science writer and journalist, I’ve been fortunate to tell multidisciplinary stories from the tops of the Andes to the reefs of Papua New Guinea and many places in between. As a writer, I know the importance of reading, and I’m constantly seeking out books by journalists and authors obsessed with topics that are often obscure but always fascinating—topics that have led them on journeys of exploration they share through their books.
I love a book that reads like a novel but is outrageously well-researched and transports me to another time. I love vivid characters who provide me with new lenses to better understand better historical events I thought I already understood.
This fast-paced nonfiction book about the 1916 New Jersey shark attacks that gripped the nation and inspired Jaws kept me on the edge of my seat. It also provides a look at the shark science of the day and the perceptions that informed it. It's definitely a beach read!
Combining rich historical detail and a harrowing, pulse-pounding narrative, Close to Shore brilliantly re-creates the summer of 1916, when a rogue Great White shark attacked swimmers along the New Jersey shore, triggering mass hysteria and launching the most extensive shark hunt in history.
In July 1916 a lone Great White left its usual deep-ocean habitat and headed in the direction of the New Jersey shoreline. There, near the towns of Beach Haven and Spring Lake--and, incredibly, a farming community eleven miles inland--the most ferocious and unpredictable of predators began a deadly rampage: the first shark attacks on swimmers in U.S.…
