Book description
A leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer…
- Coming soon!
Why read it?
1 author picked The 8 Laws of Customer-Focused Leadership as one of their favorite books. Why do they recommend it?
In this book, Blake uses a memorable framework to make the case that CX is no longer one of the things the executive team should focus on — it's THE thing. She combines research with memorable stories and actionable tips to create a persuasive manual for leaders to follow. Everyone who reads this book will walk away with ideas for improve the experiences of their customers.
If you love The 8 Laws of Customer-Focused Leadership...
December on 5C4
Magical realism meets the magic of Christmas in this mix of Jewish, New Testament, and Santa stories–all reenacted in an urban psychiatric hospital!
On locked ward 5C4, Josh, a patient with many similarities to Jesus, is hospitalized concurrently with Nick, a patient with many similarities to Santa. The two argue…
Want books like The 8 Laws of Customer-Focused Leadership?
Our community of 12,000+ authors has personally recommended 2 books like The 8 Laws of Customer-Focused Leadership.
📚 If you like The 8 Laws of Customer-Focused Leadership, you might also like...
The Bridge
The Bridge provides a compassionate and well researched window into the worlds of linear and circular thinking. A core pattern to the inner workings of these two thinking styles is revealed, and most importantly, insight into how to cross the distance between them. Some fascinating features emerged such as, circular…
And Then They Were Gone
Of the 918 Americans who died in the shocking murder-suicides of November 18, 1978, in the tiny South American country of Guyana, a third were under eighteen. More than half were in their twenties or younger.
The authors taught in a small high school in San Francisco where Reverend Jim…