Book description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales,…
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Why read it?
1 author picked Nine Keys to World-Class Business Process Outsourcing as one of their favorite books. Why do they recommend it?
Business Process Outsourcing (BPO) is a $300 billion-plus industry with many deals running into the multiple millions of dollars. With so much at stake, it is important to get outsourcing right. I am a fan of this book because it complements the work we are doing at the University of Tennessee on Vested outsourcing. Lacity and Willcocks share a series of best practices (“Nine Keys”) that can help organizations succeed in outsourcing. Tips include assigning great leadership pairs; focusing on business and strategic benefits beyond cost efficiencies; and resolving issues together while prioritizing and incentivizing innovation. The overriding themes of…
From Kate's list on how to get outsourcing right.
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