Will I love In Search of Excellence?

This book changed the way I think about organizations and leadership. It has influenced my entire career. It helped me understand the importance of focusing on customer needs, on quality, and, most critically, on supporting people in organizations so that they are inspired and can prosper and excel at what they do.

It helped me see the crucial role of supportive leadership. It is a landmark book, and I am grateful to have read it at a formative stage. 

I loved this and found it both interesting and helpful when it first appeared, and I reckon anyone could still benefit from reading it now. Based on research across a range of industry sectors identifies what makes a manager and an organization successful and provides guidance about how action should be taken.

What I like about it is that once noted, its ideas seem like common sense (they are!) but are factors so easily missed or shortchanged in the hurley-burley of corporate life. 

This elegantly written book is chock-a-block with real-life examples and balances rigorous conceptual discussion with practical tips for moving organizations from mediocrity to excellence.

I especially like the author's distillation of eight practical tips that separate successful companies from the wannabes, including a bias for action, staying close to the customer, and “sticking to the knitting.” These were ahas! at the time and have since become timeless “musts” for well-run companies.